FAQs

What is fiber and what is so special about it?

Fiber Optic systems use bursts of light sent through thin glass fibers to transmit information, resulting in much faster speeds than traditional copper lines. Most internet providers use fiber in their systems but use copper lines for the final connection to the home, resulting in slower speeds.

Phone

Can I keep my phone number?

Yes, in most cases. To keep your existing phone number, your previous carrier must agree to release your number to Farmers Rural Connect. To determine if your number is transferable, call our customer service and they’ll be able to help!

Will I need to buy a special phone?

While Farmers Rural Connect does not provide you with a phone, your existing phone should work just fine. When we come out to connect your phone service, we’ll make sure everything is working prior to completing the installation process.

Can I use the same modem for the phone and internet?

Yes. Our phone service is Voice over IP (VoIP). Therefore, when we come to complete your home installation, we’ll plug your phone line into our internet modem. You do not need a separate modem for your phone.